Privacy policy

1. Overview

We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website ottiliaeden.com, contact us, or use our services.

2. Data We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Project Information: Details about your interior design preferences and requirements.
• Usage Data: Information about how you use our website, such as your IP address, browser type, and pages visited.
• Communication Data: Any communications you send to us, including emails and messages through our website.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Providing Services: To provide our interior design services and manage our relationship with you.
• Communication: To respond to your inquiries, send you project updates, and provide customer support.
• Website Improvement: To analyse website usage and improve our online services.
• Legal Compliance: To comply with legal obligations and protect our rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: To fulfil our contractual obligations to you when providing services.
• Consent: Where you have provided consent.
• Legitimate Interests: For improving our services and safeguarding our business.

5. Sharing Your Data

We do not share your personal data with third parties, except in the following cases:

• Service Providers: We may share your data with third-party service providers who assist us in operating our business (e.g., web hosting, email marketing).
• Legal Requirements: If required by law or to protect our rights and property.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. When no longer needed, your data will be securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of any inaccurate or incomplete data.
• Deletion: Request deletion of your personal data in certain circumstances.
• Objection: Object to the processing of your personal data based on legitimate interests.
• Withdrawal of Consent: Withdraw your consent to data processing at any time.

To exercise these rights, please contact us at studio@ottiliaeden.com.

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can control the use of cookies through your browser settings.

10. Changes to This Privacy Policy

We reserve the rights to update this Privacy Policy at any time. Any changes will be posted on this page, with the date of the latest update indicated at the top.

11. Contact Information

If you have any questions or concerns about the Privacy policy, please contact us at studio@ottiliaeden.com.